So I had to delete my last post about this company due to the fact I'm starting to get really irritated with the way things are just now being informed to me. Here is a rant of my personal good and bad experience..
Good:
Very easy and quick process.
Received a beautiful 2024 VW Tiguan SEL R Line. Flawless and couldn't be happier with the vehicle. It was shipped from FL to VA and I was behind the wheel 4 days after signing and sending back DMV paperwork.
Here are the issues I'm having...
I purchased this vehicle on the 18th. Although it did come with 30 day temp tags, they were 30 days. Expired today and still no perm tag in site. I reached out days ago regarding the expiring of it and was told that I would have another over nighted to me. This was 4 days ago. I called today and was told that they don't know what is going on with it. I was informed that it is illegal to drive on expired tags. Well no st Sherlock Holmes. Doesn't take a rocket sciencetist to know that. I'm in the 757. These cops are real pain in the axxx and will pull you even if they suspect you farted the wrong way while driving. When asked about the status of DMV so that I can get perm plates, I'm told they haven't received the title. Wait! Over 30 days and yet still no title? ?? So I am paying on a vehicle that I can not drive. It's making a really nice riveway ortimant right now basically. I have chemo treatments 3xs a week and this puts me in a bind.
Before all of this madness, at time of purchase, paperwork I signed and had notorized stated that the vehicle had 335 miles. When I received, it had 674.4. I called and was told they don't know how or where the extra miles came from that they would have to look into it. Granted, I'm being reimbursed for those extra miles, but it doesn't change the fact. I didn't want a brand new vehicle with almost 1k miles when I have had it for 34 days and haven't even driven it 100 yet. Well, today I'm told it was a vehicle swap basically when I purchased it, someone else had as well and changed their mind. Why couldn't I of been informed before I signed documents with "exact milage" on DMV documents that were incorrect? I have bought new cars every 3 yrs since I was 25 yrs old. I'm 49. I've never had to wait 30 days in full for hard plates due to, I guess a title that has become non-existent. Makes me wonder, but yet I've paid my payments 2 months in advance already that aren't even due until the 26th. Before I even considered a purchase with Driveway, I read reviews of others who had to fight to get tags. I mentioned it to the rep I spoke to prior making my final decision and he stated that it ONLY happens when customers don't send back the required paperwork to proceed, have insurance, and so on. I did! I had it covered on my insurance within 15 mins I decided to purchase and sent back the DMV paperwork 2 hrs after I received. I did my part to the fullest. I've had 2 friends now purchase, because I spoke highly of Driveway. I'm starting to second guess my opinion now.
Overall...yes, they sell great vehicles. They are a HUGE company with dealerships all over the world. The process is super easy, not time consuming at all, you can buy a vehicle laying in bed without having to deal with salesman, wasting hrs and hrs of listening to them try to sell you on things you don't need or want, the team you work with are very informative on shipping dates and ETA, BUT they do lack in areas that shouldn't put customers in situations in which they can't drive.
I just can't grasp for the life of me or even understand how, where, or why a title hasn't been presented. I signed one in the packet, so I know it exist.
I want my tags or I'm contacting the BBB and small claims attorney. This is getting ridiculous. DO NOT PURCHASE FROM THIS SHADY COMPANY!
